RETURNS AND REFUNDS
U Brand Cosmetics accepts refunds and exchanges where applicable.
Returns
You must lodge your claim within 7 days, after that time unfortunately at U Brand Cosmetics no returns or exchange will be allowed. If you wish to make a claim, please email: info@ubrandcosmetics.com. Once we received your claim, you will be issued a tracking #. Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Return item to: U Brand Cosmetics Enterprises Pty Ltd. Unit 22, 18 Wurrook Circuit Caringbah NSW 2229. Attention: Returns Department, U Brand Cosmetics. Please include: 1: Tracking #, 2: Your Business Name, 3: Your Business Address, 4: Contact Person, 5: Contact Number, 6: A signed letter stating the reason for your return and 7: Original Receipt. All goods/products must be unused/undamaged and in good/original condition when returned to U Brand Cosmetics to qualify for the credit or refund. They must be packed carefully for return. Refunds will not exceed the purchase price of the product. Items that are returned more than 30 days after delivery are subject to case-by-case review at the discretion of U Brand Cosmetics and may not qualify for a refund or exchange. Please note all items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Refund Policy
Upon receiving and examining your returned items, we will promptly notify you via email regarding the completion of the assessment. We will then notify you of approval or rejection of refund via email. If your claim is approved by U Brand Cosmetics, your refund will be processed, and a credit automatically credited back to your original method of payment, within a nominated amount of days. Please note that U Brand Cosmetics does not offer refunds on bulk items as we cannot ascertain their storage conditions, potential contamination, or exposure to heat. Additionally, refunds are not applicable to digital products
U Brand Cosmetics do not offer refund on bulk items as we don’t know how they have been stored or have been contaminated or left in heat. No refunds are eligible on digital products.
Replacements and Exchange
Orders if applicable, are replaced if they are damaged or defective. If you have submitted an exchange claim for the same item, send your claim to info@ubrandcosmetics.com with a photo and detailed brief and one of our team will contact you within 48 hours.
Cancellations
Orders cancelled up to 24 hours after the order placement will incur a 15% handling and restocking fee. Orders on “Hold” or unconfirmed will be deleted on the system after 14 days. Deposits on orders older than 7 days are non-refundable.
Special offers
Deposits take on special offers (sales) are non-refundable. Full payment needs to be made within the agreed timeframe (but no later than 30 days) from placement of order, to receive the special offer as advertised. Special offers cannot be combined with any other offer.
Tax and pricing
GST is applied to all orders within Australia on taxable items, including freight. All prices are quoted in Australian dollars.
Contact Us
Email is our preferred choice of communication and the most effective way to track your enquiry and most importantly for you to receive a quick response from us as we are checking our emails frequently and will respond to them regularly. You are always welcome to phone us if urgent as we are focused on increasing our quality and outcomes for our customers. If there are any questions regarding this privacy policy, you may contact us using the information below.
Phone: 02 9525 4385 or Email: info@ubrandcosmetics.com.
AUSTRALIAN OWNED
We know more today than we have ever known about how the body works, about how it is made up, and about what it is made of. We know about the building blocks of cells, how they communicate, our unique DNA, and how age, the elements, and stresses cause our bodies to change over time. Where some companies turn first to the laboratory in search of answers, we consult nature to see what she can teach us about health, vitality, and about preserving our beauty.
